K, Sri Gayathridevi. “A Study on Nonverbal Communication of Salespersons and Their Service Behavior towards Customers in a Sales Encounter”. Journal of Contemporary Research in Management (JCRM) 8, no. 4 (December 26, 2013). Accessed November 18, 2024. https://jcrm.psgim.ac.in/index.php/jcrm/article/view/315.