Balaji, Dr. S.G., and Dr. M. Sureesh Babbu. “Influence of Demographic Variables on Banking Service Quality - A Study of Public Sector Banks in Chennai”. Journal of Contemporary Research in Management (JCRM) 6, no. 2 (January 6, 2013). Accessed November 18, 2024. https://jcrm.psgim.ac.in/index.php/jcrm/article/view/145.