M, D. P.; S.J.A, J. A study on emotional labour and its effect in financial services sector. Journal of Contemporary Research in Management (JCRM), [S. l.], v. 16, n. 3, 2021. Disponível em: https://jcrm.psgim.ac.in/index.php/jcrm/article/view/698. Acesso em: 18 nov. 2024.