PSGIM, jcrm. Factors affecting positive and negative word of mouth in restaurant industry- A review. Journal of Contemporary Research in Management (JCRM), [S. l.], v. 12, n. 3, 2023. Disponível em: https://jcrm.psgim.ac.in/index.php/jcrm/article/view/648. Acesso em: 18 nov. 2024.