JAGANNATHAN, S.; R, J. Is Operational Quality Parameters of Baldrige Award relevant in today scenario? Answered by South Indian Hospitality Industry. Journal of Contemporary Research in Management (JCRM), [S. l.], v. 11, n. 4, 2017. Disponível em: https://jcrm.psgim.ac.in/index.php/jcrm/article/view/517. Acesso em: 18 nov. 2024.