KIRUPA PRIYADARSINI, D. M.; FABIN VINOTH, H. A Study on Gap Analysis in Service Quality Expectations among Gen Y Customers with special reference to B Schools in the Coimbatore District. Journal of Contemporary Research in Management (JCRM), [S. l.], v. 4, n. 1, 2012. Disponível em: https://jcrm.psgim.ac.in/index.php/jcrm/article/view/31. Acesso em: 18 nov. 2024.