G, R. K. A Study on Linkage between Customer Expectation, Service Quality Perception, Customer Satisfaction and Related Behavioral Intentions in Banking Context. Journal of Contemporary Research in Management (JCRM), [S. l.], v. 9, n. 3, 2014. Disponível em: https://jcrm.psgim.ac.in/index.php/jcrm/article/view/376. Acesso em: 18 nov. 2024.