VIJAYALAKSHMI, R.; KEERTHI, P. A Study on The Service Quality of LIC As Expected and Perceived By Its Policy Holders. Journal of Contemporary Research in Management (JCRM), [S. l.], v. 2, n. 1, 2013. Disponível em: https://jcrm.psgim.ac.in/index.php/jcrm/article/view/189. Acesso em: 18 nov. 2024.