GAUTAM KUMAR S; RATHIMALA KANNAN. A Study on the Transportation Industry Customer Churn using Machine Learning: A Systematic Literature Review . Journal of Contemporary Research in Management (JCRM), [S. l.], v. 19, n. 2, p. 36–52, 2024. Disponível em: https://jcrm.psgim.ac.in/index.php/jcrm/article/view/741. Acesso em: 18 may. 2026.