Examining the Influence of Emotional Intelligence on Job Performance: A Study of Employees in Private Sector Banks in Coimbatore City

Abstract

Emotional intelligence (EI) has emerged as a critical construct in contemporary organizational settings, with profound implications for employee job performance. This study aims to empirically examine the influence of emotional intelligence on job performance among employees in private sector banks operating within Coimbatore City. The research is motivated by the growing recognition of EI as a valuable tool for enhancing organizational performance, stress management, and job satisfaction. The study employed a quantitative research design, utilizing a structured questionnaire to collect data from a representative sample. The questionnaire incorporated validated scales to measure the various dimensions of emotional intelligence, including self-awareness, self-regulation, motivation, empathy, and social skills, as well as job performance indicators. The findings reveal that the private sector bank employees in Coimbatore City possess a significant level of emotional intelligence skills in their workplace. Furthermore, the study unveils that the dimensions of emotional intelligence differ significantly across gender and age groups among the respondents. However, no association was found between emotional intelligence skills and the demographic profiles of the employees in their working environment. Notably, the research demonstrates a strong positive correlation among the dimensions of emotional intelligence, suggesting that self-awareness, self-regulation, motivation, empathy, and social skills are interrelated and collectively contribute to overall emotional intelligence. The study provides valuable insights into the pivotal role of emotional intelligence in enhancing job performance and offers practical implications for human resource management practices within the private sector banking industry.