A STUDY ON RELEVANCE OF ERGONOMICS IN INDIAN FINANCIAL SERVICE ORGANISATIONS
Abstract
The health status of employees has a direct bearing on employee behavior. Research shows that improving employee health and well being will enable employers to build up a more productive workforce. Ergonomics is the application of human sciences to the optimization of people’s working environment. As Literature review reveals, its application was limited mainly to the production sector till the recent past. But now, service industry also views its importance seriously and Ergonomics is turning out to be a key element for their HR strategies. Yet, it is not an intrinsic part of organisational culture in many a cases. This study is to provide a larger framework on the relevance of Ergonomics in Indian financial sector keeping in view the modern technological and infrastructural changes. Also, the study aims to find out the correlation between the work place conditions and the employee performance. Data for this study was collected from Employees and HR managers in financial companies in Banking and nonbanking sector so as to determine whether there is any perceived system based on sound ergonomic principles in such organizations. Various Statistical tools have been utilized to analyse the data for arriving at the conclusions.References
Ahasan, R., 2002. Human Adaptation to Shift Work in Improving Health, Safety and Productivity – Some Recommendations. Work Study, 51(1): 9-16.
Amir D.Aczel, 1999. Complete Business Statistics: Irwin/McGraw-Hill
Bnet Business dictionary 2008
Carayon P, Smith MJ. Work organization and ergonomics. Appl Ergon. 2000;31:649–62.
Cheng, Y., Y.L. Guo and W.Y. Yeh, 2001. A National Survey of Psychosocial Job Stressors and their Implications for Health among Working People in Taiwan. International Archives of Occupational Environmental Health, 74: 495-504.
Clements-Croome, D., Kaluarachchi, Y. (2000) An Assessment of the Influence of the In-door Environment
Colleen Isherwood and Natalie Cajic, 1998: Burnout-proofing your employees
De Nederlandsche Bank ~2000!, EUROMON: the Nederlandsche Bank’s Multi-Country Model for Policy Analysis in Europe, Monetaire Monografieën, 19.
Dorgan, C.E. (1994) productivity Link to the Indoor Environment Estimated Relative to ASHRAE 62-1989
Harrinton.D., Bean.N., Pintello.D., & Mathews.D. (2001), Job Satisfaction and Burnout: Predictors of Intentions to Leave a Job[16] Brill, M. Margulis S, Konar E, BOSTI (1984) Using Office Design to Increase Productivity. Vol. 1, 1984: Vol.[13] Noblet, A., J. Rodwell and J. McWilliams, 2001. The Job Strain Model is Enough for Managers. Journal of Managerial Psychology, 16(8): 635-649.
Hedge, A. and W.A. Erickson, 1997. A Study of Indoor Environment and Sick Building Syndrome Complaints in Air Conditioned Offices: Benchmarks for Facility Performance. International Journal of Facilities Management, 1(4): 185-192.
Hildebrandt, V.H., P.M. Bongers and F.J. van Dijk, 2001. Dutch Musculoskeletal Questionnaire: Description and Basic Qualities. Ergonomics, 44: 1038-1055.
Iacovides, A., K.N. Fountoulakis, Kaprinis, St.and G. Kaprinis, 2003. The Relationship BetweenJob Stress, Burnout and Clinical Depression. Journal of Affective Disorders,75:209-221.
International Journal of Mental Health Systems 2009, 3:4
Lindström K. Well-being and computermediated work of various occupational groups in banking and insurance. Int J Hum Comput Interact. 1991;3(4):339–61.
McShane, S.L., M.A. dan Von Glinow, 2005. Organizational Behavior. 3rd ed. United States of America: McGraw-Hill Companies, Inc.
Prem Chopra, 2009; Mental health and the workplace: issues for developing countries3:4 doi:10.1186/1752-4458-3-4
Rose.M. (2005) “Job Satisfaction in Britain : Coping with Complexity†British Journal of Industrial Relations 43(3), pp 455-67
Savery, L.K. and J.A. Luks, 2000. Long Hours at Work: Are They Dangerous and do People Consent to them? Leadership & Organization Development Journal, 21(6): 307-310.
Shikdar, A.A. and N.M. Sawaqed, 2003. Worker Productivity, and Occupational Health and Safety Issues in Selected Industries. Computers and Industrial Engineering, 45(4): 563-572.
Sutton and Rafaeli et al., 1987; Emotion in work settings - 2 -,
Swanson NG, Sauter SL. A multivariate evaluation of an office ergonomic intervention using longitudinal data. TIES.2005;7(1):3–17.
Tarcan, E., E.S. Varol and M. Ates, 2004. A Qualitative Study of Facilities and their Environmental Performance. Management of Environmental Quality: An International Journal, 15(2): 154-173
Williams, S. and L. Cooper, 2002. Managing Workplace Stress. Great Britain: John Wiley & Sons, Ltd.
Yeow, P.H.P. and R. Nath Sen, 2003. Quality, Productivity, Occupational Health and Safety and Cost Effectiveness of Ergonomic Improvements in the Test Workstations of an Electronic Factory. International Journal of Industrial Ergonomics, 32(3): 147-163.
Zafir Mohamed Makhbul and Durrishah Idrus, 2009. Work Stress Issues in Malaysia. Malaysia Labour Review, 3(2):13-26
WEBSITES:
(Accessed on 1st Oct.2012)
http://www.jbef.org/archive/pdf/volume1/4-Demet%20Leblebici.pdf
http://www.biomedcentral.com/content/pdf/1752-4458-3-4.pdf
http://www.scientificjournals.org/journals2009/articles/1460.pdf