Attrition in BPOs : A Study of BPOs in Hyderabad & Secunderabad

Abstract

Business Process Outsourcing has revolutionized the way the world does business today. In a era of globalization it would be difficult to see a world without the Business Process Outsourcing units. Business Process Outsourcing (BPO) is the transmission of processes along with the  associated operational activities and responsibilities to a third party and where the client contains a firm grip over the activities of the vendor for mutual long term success. In spite of the bright future that the BPOs  have, it faces many challenges. The biggest challenge facing the BPOs units is attrition. Though this feature is common to all industries but in the case of BPOs the problem is even more pronounced. Attrition is the reduction in the number of employees through retirement, resignation or death. Reduction in the number of employees as result of retirement can be planned for well in advance but those on account of resignation throw  the entire business out of gear hence, a careful study is warranted.