Vol. 6 No. 1 (2011)

Articles

• Strategies for Successful Customer Retention in Multinational Bank with Reference to Standard Chartered Bank

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• Factors in ERP adoption : A conceptual research model

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• Innovative model for Assessing Human Assets

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• Customer Delight: An Effective Weapon at Retailers to Fight Against Global Recession

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• An Empirical Study on Determinants of Household Ownership of Risky Assets

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• The Essentials of Employee Engagement in Organizations

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• Analysing Business Value of Two Indian Pharma Majors

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• Critical Success factors for Six Sigma Implementation

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• A Theory of Knowledge Management

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• Emotional Intelligence as A Factor in Work Related Outcomes – A Study Among The Paramedical Staff at SRM Medical College, Kattankulathur, Chennai.

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• SCM Practice at ABC Paper Industry

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• SAIL : The Corporate Strategy

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