GASHAWBEZA, S. B. PERCEIVED SERVICE QUALITY AND ITS RELATIONSHIP WITH CUSTOMER LOYALTY IN ETHIOPIAN HOTEL INDUSTRY. Journal of Contemporary Research in Management (JCRM), [S. l.], v. 10, n. 4, 2016. Disponível em: http://jcrm.psgim.ac.in/index.php/jcrm/article/view/452. Acesso em: 29 aug. 2025.