NAIDU, C. (Retd.) D. R. Attrition in BPOs : A Study of BPOs in Hyderabad & Secunderabad. Journal of Contemporary Research in Management (JCRM), [S. l.], v. 6, n. 4, 2013. Disponível em: http://jcrm.psgim.ac.in/index.php/jcrm/article/view/157. Acesso em: 11 jul. 2025.